Remote is not paired with the control panel.Touchscreen continues to read “Searching for spa” on a black screen Reach out to your dealer with further questions about operating your control panel and remote.Change the channel on the remote by pressing the Lights button on the dock unit until the buttons flash and you see a change channel screen on the remote press UP or DOWN to adjust the channel, and OK to set it.An outside source is interfering with the signal.Remote responds intermittently within the 30-foot range Call for spa service if your battery is not recharging.Call an electrician if your power to the spa will not turn on.Press the touchscreen and wait 40 seconds.Put the remote control back in the docking tray to recharge.Contact your dealer to learn more about the possibilities of customizing your hot tub soak through the intuitive control panel.Press the Jets button on the dock unit if it's necessary to reset the panel, press and hold the touchscreen in any blank area until it turns black.Communication between the control system and the remote is interrupted.Remote control is too far away from the spa.Call for spa service if the indicator continues blinking.Call for spa service if the thermostat continues to trip.Disconnect the power for 30 seconds to reset the heater's high limit check for clogged filters.The heater's high-limit thermostat has tripped.Contact your dealer for more questions about jet maintenance.Moto-Massage ® DX jet is inoperative or erratic Call for spa service if you are unsure of how to replace your light assembly.Reach out to your dealer if you have further questions about optimal jet performance and maintenance.Call for spa service if the circulation pump trips frequently.Call for spa service if the heater trips frequently.Place the water hose down the main filter in the filter compartment, and fill the spa completely to push the air lock out.Check for clogged filters and air locks in the plumbing, and disconnect power to the spa so the pump can cool the pump should reset once it has cooled and the power is reconnected.Check for clogged filters the switch should reset once the water is again flowing through the heater.Air lock was created after filling the spa.Circulation pump thermal cut-off has tripped.Spa won't heat, even while the jets and lights operate (green logo “Ready” and blue logo “Power” indicators are blinking) Call for spa service if the high-limit thermostat has tripped.Call for spa service if the GFCI won't reset.Contact an electrician if your power source is inoperative.Disconnect the power for 30 seconds to reset the thermostat then check for clogged filters.Check for problems with your power source.Heater's high-limit thermostat has tripped.To troubleshoot an issue with your spa, locate your specific problem in the chart below to help determine a probable cause, and then apply the right solution.ĭo you need to call a professional technician? Plus, turn to your dealer for repairs by a certified technician who knows Hot Spring models inside and out. If you have questions about the best practices for do-it-yourself routine maintenance and repairs, or the details of your warranty, your local Hot Spring dealer is the best resource for answers. As a reminder, always be sure to consult your owners manual. Consider it a great starting point for ways to troubleshoot and fix your hot tub problems. To help set you on the right track toward fixing minor hot tub problems with jets, pumps, heaters, electrical systems, controls, and water quality, we've created an easy-to-follow chart below. But don't fret! Hot Spring ® spa systems are reliable and will last a long time with regular maintenance, but issues do sometimes arise. So, when you see an error code on your spa's control panel, you might worry that you've lost your chance. You likely look forward to a hot tub soak every day.
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